Returns
We accept returns only for defective products within 7 days of purchase.
Proof of purchase (invoice or receipt) is required
Products should be returned in original packaging where possible
Exchanges
Defective products may be exchanged for the same item or a suitable replacement, subject to availability.
Exchanges are not offered for change-of-mind purchases
Shipping Costs
All return and exchange shipping costs are the responsibility of the customer.
How to Request a Return or Exchange
To arrange a return or exchange, please contact us within 7 days of receiving your order:
📧 info@proflect.com.au
📞 0400 527 840
Please include your order number, reason for return, and photos of the defect (if applicable).
Once approved, we will provide return instructions and the return address.